golden living logo

For a free brochure call 0800 085 0855 or click here to contact us

Email to a friend 

Privacy policy

What is a Privacy Statement?
This document is called a Privacy Statement and it tells you how Golden Living collect, use and give out information on this website.

Like the majority of websites, when you visit this one we do not ask you to tell us who you are or log into any pages. We do not request any personal information when you are browsing. But if you choose to ask us to telephone you or contact you in any way we will need some information from you to do that. Any information you do give us is strictly private, can only be used in certain limited ways and as we are registered under the Data Protect Act we will never give your information to anyone who does not need it to do their job. By using our website you are agreeing to allow Golden Living to collect and use information in the way we describe in this Privacy Statement.

What information do we collect?
We are legally allowed to collect the following information:

if you telephone us, ask us to call you back using a button on the website or email us we can ask for your name, address, telephone numbers and email addresses. We can also ask you for other contact information so we can give you information on all our products and services.

Why do we sometimes need your information?
Having your information helps us tell you about the products and services that best suit your needs. Your information also helps us to:

  • Use our internal records to improve our company and products and give you a better service
  • Give you information about our products and services now or in the future
  • Contact you to ensure you are happy with our service 

Do we share the information we collect?
Under the law, if we collect information we are allowed to pass it or disclose it only to certain authorised individuals or companies who we might use to carry out our services. But if we do this we only give them the basic information they need to do their job, no other details are disclosed.

If you object to us collecting or using your information you can write to us and we will destroy the information we hold. Contact us at:

Golden Living
Marian House 
3 Colton Mill 
Bullerthorpe Lane 
Leeds 
LS15 9JN

Phone: 0800 085 0855

What about the other websites listed on this site?
We do not have any control over the websites of any other company outside Golden Living. So if you click on a link on our site that takes you to another website we cannot be held responsible for your privacy when you are on that website.

What is IP logging?
This web site uses IP (Internet Protocal) logging to prevent mis-use and collect customer data. This data does not contain any personal information or contact details, maintaining your anonymity. The logged data enables us to prevent hacking and to analyse customer activity. In compliance with the Freedom of Information Act 2000, upon request we must provide you with all the data relating to your personal corresponding Wide Area Network (WAN) IP address.

For further information, please contact us on the address or telephone number above.